TCCU will not solicit through any means including phone calls, letters, emails or text messages asking for personal information such as your member account number, password, personal identification number (PIN), debit or credit card numbers.

Report any suspicious phone calls, emails or other forms of communication to us immediately.

Member Data Security

Debit and Credit Cards
TCCU works with premier fraud protection services to monitor activity on our members’ debit and credit cards which notify us, and the member, of any suspicious transactions.  When fraudulent activity is suspected, the member will be contacted by a fraud analyst to verify the transaction.  If the transaction is confirmed to be valid, subsequent purchases will not be blocked.  However, if the member cannot verify the card activity, the transaction will be marked as suspicious and the card will be blocked immediately, preventing the potential for further fraud from occurring.

TCCU employs some of the most advanced internet security technology in the industry to protect your personal financial information: unique identifiers with multiple layers of authentication, SSL technology, 128-bit encryption, monitored firewalls to prevent unauthorized access, up-to-date anti-virus protection technology to detect and prevent viruses, and a time-out feature that automatically ends your session after a period of inactivity.

Cyber Security
To protect members’ personal information from unauthorized access and use, TCCU utilizes various security measures to manage internal and external threats and vulnerabilities to protect information assets and the supporting infrastructure from technology-based attacks. These measures include computer safeguards and secured files and buildings.




Ransomware attacks are especially destructive – in a typical attack, cybercriminals encrypt precious data files and refuse to release them until payment is received. Mainly delivered through spam or phishing emails, the malware renders computer systems, devices or files inaccessible, and holds the victim hostage until they make the payment.


Security specialists have seen increasing threats of ransomware.  Most recently, these attacks have occurred as phishing emails with the following subjects:


  • Courier was unable to deliver the parcel, ID{random}
  • Delivery Notification, ID {random}
  • Problem with parcel shipping, ID:{random}
  • Problems with item delivery, n.{random}
  • Shipment delivery problem #{random}
  • Unable to deliver your item, #{random}
  • We could not delivery your parcel, #{random}
  • Fedex parcel #{random} delivery problem
  • Notification status of your delivery (FedEx {random})
  • Parcel ID{random} delivery problems, please review
  • Parcel {random} delivery notification, USPS
  • USPS parcel #{random} delivery problem


If you receive an email with a subject line similar to any of these, do not open the attachment.  By opening the attachment, you could be initiating a download of the malware that will encrypt your data.  Usually, when there is a delivery failure, the company will direct you to the shippers’ website, instructing you to input the tracking number.


Protect yourself by making sure your antivirus is up-to-date, and contact the company directly if you are not sure about an email.


Questions about our products and services? Give us a call at 817.884.1470.

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