(COVID-19) Information Central

Visit this page often as it will be updated regularly with important information related to COVID-19.

Reopening Our Doors - Monday, May 18th (May 15, 2020)

As we prepare to reopen, bear in mind that branch locations, as well as the hours at each location, are subject to change, dependent upon the status of current pandemic conditions and building accessibility. 

In accordance with current guidelines, we will limit the number of guests in our lobbies and ask that all visitors abide by the 6 foot distancing recommendation. Health officials continue to recommend the wearing of masks or other protective coverings in public. We may ask that you lower your mask briefly, for identification purposes. 

We have installed protective barriers at all of our branches and staff will continue to wear PPE, including face masks and gloves. 

All TCCU branches will open on Monday, May 18th, and observe the following hours: 

Arlington: Monday - Friday, 9am - 5pm; Closed Daily 1:30pm - 2:30pm
Hurst: Monday - Friday, 9am - 5pm; Closed Daily 1:30pm - 2:30pm
Downtown: Monday - Friday, 9am - 5pm; Closed Daily 1:30pm - 2:30pm
Lake Worth: Monday - Friday, 9am - 5pm
Plaza: Monday - Thursday, 9am - 5pm; Friday 8am - 5pm 

A staff member will be present at each of the front doors to provide assistance and monitor the number of guests allowed inside each branch.

Reopening Our Doors; Limited Hours of Operation (May 6, 2020)

With Governor Abbott's recent ease on restrictions, a plan is in place to reopen all TCCU branches on Monday, May 18, 2020, with limited hours of operation.  This decision comes after evaluating current conditions while adhering to our mission of safely serving and protecting both our members and staff.  

The branch locations that are reopening, as well as the hours at each location, are subject to change, dependent upon the status of current pandemic conditions and building access.

Health officials recommend the wearing of masks or other protective coverings in public.  We ask that you lower your mask, when needed, for identification purposes.  In accordance with current guidelines, we may limit the number of guests in our lobbies at any given time and ask that all visitors abide by the 6-foot distancing recommendation.  

We anticipate that all TCCU branches will reopen on Monday, May 18th, but with the following restrictions:

  • Hours of operation: 10 am - 2 pm, Monday - Friday, at all locations
  • By appointment: 9 am - 10 am and 3 pm - 4 pm, Monday - Friday, at the Plaza and Lake Worth locations only
    • To schedule an appointment, email or call us at 817.884.1470, Press 1
  • Appointments may be limited to a maximum number of 2 people

Call, or check this page for branch availability, prior to planning your visit.  

Economic Impact Payments - Paper Checks (April 21, 2020)

The US Treasury Department confirms that paper checks are being sent out in the mail this week.  TCCU will accept your EIP check for deposit via Mobile Deposit, or by making an appointment for an in-person visit.  IMPORTANT NOTE TO PAPER CHECK RECIPIENTS USING MOBILE DEPOSIT:  Review the payable date on the check before preparing your deposit.  Checks submitted PRIOR to the payable date will not be accepted and will be rejected. 

Economic Impact Payments (April 14, 2020)

Many Americans are eligible for Economic Impact Payments (EIPs) as part of the coronavirus tax relief efforts.  On  Friday, April 10, the Internal Revenue Service issued 75 million EIPs by Direct Deposit to qualified Americans with the funds to be available in accounts on  April 15.  Additional electronic payments will be released throughout April.  For complete information, visit the IRS website.  

Small Business Administration Loans 

TCCU does not currently offer Small Business Administration loans.  Please check with sba.gov for guidance and resources.  

Information Regarding TruStage & Liberty Mutual Insurance  (April 9, 2020)

Effective March 12, 2020, we (CUNA Mutual Group) will not cancel or nonrenew any policies for failure to pay premiums due for 90 days for the following TruState Insurance Program products:

  • AD&D Insurance
  • Health Insurance
  • Life Insurance

In addition, Liberty Mutual is also prepared to work closely with any member that needs assistance on deferring Auto or Homeowner payments to avoid cancellation of the policy.  Click here for more information.

FBI Sees Rise in Fraud Schemes

Scammers are taking advantage of the COVID-19 pandemic to steal your money, your personal information, or both.  Don't let them.  Be on the lookout for fake CDC emails, phishing emails and counterfeit treatments or equipment.  Be vigilant, and read more here from the Department of Justice.  

Lobbies Closed Effective 3/25/2020 (Updated 3/31/2020) 

We are open for business, but as an employer and a public-facing institution, TCCU believes it is our responsibility to keep our employees, members and community safe.  This is a temporary change.

Effective March 25, 2020, TCCU lobbies are closed until further notice.    We are open for business as usual with the exception of walk-in transactions.  You may conduct most of your transactions online, via mobile, or by phone.  For other transactions, contact us for an appointment. To make an appointment, email or call us at 817.884.1470.  Appointment Times:  9am - 4pm.  Appointments may be limited to a maximum of 2 people at a time and are only being taken for the Plaza location.   

Cash Withdrawal Limitations (Posted March 19, 2020)

We want to assure you that you will continue to have uninterrupted access to all your funds through ATMs, online banking, debit cards and credit cards.  You may also withdraw funds by check or by any number of electronic means we offer.  

In order to maintain and preserve enough cash on hand to serve our entire membership, we have determined that we must set limits on large cash withdrawals during this time.

Effective March 19, 2020, the following limits will be in place:

At TCCU branches:

      • TCCU members: $2500 cash/per member/per day;
      • Guest members: $500 cash/per guest member/per day

At CO-OP Shared Branch locations:

      • TCCU guest members must abide by the cash limits set forth by the participating credit union. 

Effective March 23, 2020

Our branches are temporarily closed. We're still here to serve you. Just remember that our remote services are available even when we are not. You can access eBanking, our mobile app, Call Center, and ATMs around the clock.    Visit this page often as the hours of operation may change.  

Real Estate Lending Information (Posted March 18, 2020)

Real estate loan applications (First Mortgages, Refinances & Home Equity) are being accepted and processed - business as usual. We are experiencing heavy demand for these loans and are experiencing some delays in the process as outside resources (appraisals, as one example) are managing under the strain of added workloads.   We ask for your patience and understanding; normal turnaround times may take longer for real estate loans. 

Annual Business Meeting Postponed (Posted March 17, 2020)

Due to the increased risk associated when gathering in large numbers, the Annual Business Meeting that is normally held in March, has been delayed until May 28, 2020.  We are following CDC recommended guidelines during the COVID-19 event to protect both our members and staff, and we thank you for your understanding.  

Coronavirus Info To Help You (Posted March 16, 2020)

We remain diligent in our resolve to keep you informed and protected, just as we are working tirelessly to provide a seamless experience in accessing your accounts with us.

Did you know that TCCU is part of CO-OP's Shared Branch and ATM networks? This partnership allows access to your accounts no matter where you might be.  Read more here.

TCCU's Coronavirus (COVID-19) Preparedness (Posted March 12, 2020)

The recent outbreak of the Coronavirus (COVID-19) has the public concerned about this pandemic and the impact it could have on daily financial transactions. 

We would like to reassure you that the health, safety and service of our members and staff is always our top priority. 

To address these concerns, TCCU has updated our business continuity plan and is taking precautions to deliver on these priorities to ensure stability should there be a global or local interruption of commerce. 

Read more, from Lily Newfarmer, President/CEO

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