Automated Fraud Alerts
We're serious about protecting you from fraudulent activity on your accounts. This new, automated system can identify threats faster, notify you sooner and equip you with the tools you need to take immediate action against fraud.
As a TCCU Mastercard credit card holder, you are automatically enrolled in this feature that utilizes digital voice, SMS/Text and email notifications.
- When suspicious activity has been detected on your account, we don't wait for an agent to dial your number - our automated system will contact you by phone.
- You can take action the second you receive your alert - interacting with the automated system on the phone; simply follow the instructions to answer questions regarding your recent card activity.
- Our live agents are ready to assist you at any time to ensure you receive the best defense exactly when you need it.
As a reminder, while, TCCU does monitor fraudulent or suspicious account activity and may proactively contact you about this activity, we will NEVER call and ASK for confidential information such as your entire account number or PIN. Contact us at once if you have provided confidential information.
Questions about our products and services? Give us a call at 817.884.1470.