Automated Fraud Alerts

We're serious about protecting you from fraudulent activity on your accounts. This automated system can identify threats faster, notify you sooner and equip you with the tools you need to take immediate action against fraud.

As a TCCU Mastercard credit card holder, you are automatically enrolled in this feature that utilizes digital voice (phone), SMS/Text, and email notifications.  

Immediate Alerts

  • When suspicious activity has been detected on your account, we don't wait for an agent to dial your number - our automated system will contact you by phone.  SMS/text messages will come from 919-37.  

2-Way Communication

  • You can take action the second you receive your alert - interacting with the automated system on the phone; simply follow the instructions to answer questions regarding your recent card activity.

Read these Automated Fraud Alerts FAQs

Fraud Department Phone Number:  888-918-7313

As a reminder, while, TCCU does monitor fraudulent or suspicious account activity and may proactively contact you about this activity, we will NEVER call and ASK for confidential information such as your entire account number or PIN.  Contact us at once if you have provided confidential information.   

Have questions, or need to update your contact information? Give us a call at 817.884.1470.